Our policy lasts 30 days. If 30 days have gone by since Your purchase, unfortunately, we can not offer a refund or change.
To be eligible for a refund, the item must be unused and in the same condition in which you received them. It must also be in its packaging original.
There are several types of property that are exempt from being returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. Nor do we accept products that are real intimate or sanitary, hazardous materials, or liquids or flammable gases.
These additional products are not returnable :
* Gift Cards
* Products downloadable software
* Some products from health and personal care
To complete your return, we require a receipt or proof of purchase.
please do not send your purchase back to the manufacturer.
There are some situations where you can only ensure partial refunds:
* Any object that is not in its original condition, is damaged or missing parts for reasons beyond us.
* Any object that is returned more than 30 days after the shipping.
A once your return is received and inspected, we will send you an email to notify you that we have received your refund. we Also will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of días.
Refunds are late or lost
If you have not yet received your refund, please check your bank account for one more time.
After that contact your credit card company, it may take some time before your refund is made official.
Next step, contact your bank. Often happens sometime before your refund appear
If you've followed all these steps and still haven't received the refund, please contact us firstname.lastname@example.org
Items on sale
Only full-priced items will be refunded, unfortunately, the products on offer may not be refunded.
Only replace items that are defective or damaged. If you need to exchange it for the same item, send us an e-mail to email@example.com
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a credit for gifts to the value of the return. Once we receive the item, a gift certificate will be sent to you by mail postal.
If the article was not marked as a gift when purchased, or the gift was sent to the buyer to give it to you later, we will send a refund to the buyer and he will know of your return.
To return your product, you must contact us by e-mail firstname.lastname@example.org where we will give you the steps to follow.
You will be responsible for the payment of the shipping costs for the return of the article. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product, you can to vary.
If you're sending out a product of value greater than €75, you should consider using a shipping service traceable or buy a safe for the shipping. We do not guarantee that we will receive your refund.